Operations Manager Resume




Lynne C. Wells
1234 Cornerstone Drive
Dallas, TX 75000
Home: 214-555-5555
Cell: 214-555-5556
Email: lcw@professional-resume-example.com



Objective:
Operations Manager utilizing appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals

Education:
Bachelor of Science degree – Management
University of Texas, Austin, Texas
May 1995

Work Experience:
Operations Manager, Reliant Alarms, Dallas, TX
•Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.

•Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
•Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition
•Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients
•Address all employee performance problems promptly and directly in accordance with company personnel polices and procedures
August 2003 - present


Associate Operations Manager, Reliant Alarms, Dallas, TX
•Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives
•Managed revenue and expenses to reflect budget constraints
•Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements
•Trained and certified new employees on all performance standards
•Kept abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations
August 2000 – May 2003

Assistant Operations Manager, Star United, Austin, Texas
•Ensured directives, rules and procedures were communicated to all operation's staff
•Personally coached, trained and mentored direct subordinates and provided career development opportunities through training and quality management activities
•Ensured safety methods, practices and programs were implemented and maintained
•Ensured that freight was being moved in a safe and timely manner utilizing appropriate equipment and tools
•Conducted annual performance reviews for all staff within department
August 1995 – June 2000



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