Customer Service Representative Resume Sample
George C. Smith
1234 Cornerstone Drive
Dallas, TX 75000
Professional Customer Service position with an opportunity to enhance relationships with customers while increasing sales and profits.
General Studies - Pollar High School - Austin, Texas
Customer Service Professional, Cryographics - Austin, TX
Process and input all customer orders and check computer for product availability. Provide pricing on new products and capital equipment to customers. Handle return goods authorization process according to procedures and assure proper credit is given to customer. Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, in courteous and efficient manner. Furnish shipping and tracing information to customers as required and maintain damage records and back-order logs. Maintain online catalog database.
June 2004 – present
Customer Service Representative II, Wesley Products – Pleasant Hill, TX
Became a market expert in order to up-sell or cross-sell products to existing clients. Processed online customer orders.
Solved problems at all stages of the customer life cycle.
Prioritized and organized daily follow-up to ensure timely resolution. Input client information into computer to enable quotes to be generated. Maintained inventory accuracy through effective use of inventory maintenance reports. Demonstrated positive, cooperative, and nurturing relationships with supervisors and team leaders. Provided consistently high quality and timely customer service to achieve individual goals and targeted performance levels.
April 1999 – June 2004
Customer Service Representative I, Wesley Products – Pleasant Hill, TX
Responded to all telephone calls in a quick and courteous manner
Interfaced with customers on phones and answered questions regarding website, products, pricing, delivery dates, and technical info. Effectively resolved problems related to Customers requests. Escalated any operational and/or emergency issue (regarding services and processes) that can not be resolved, or could potentially cause issues to a large number of customers. Consistently met established productivity and quality standards. Logged all completed orders into database for tracking and reporting purposes.
August 1997 – April 1999
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